top of page

Shipping, Returns, and Refund Policy

​1. Order Processing Time

Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products.

 

Once your order has been fulfilled, you will receive tracking information in order to follow your package and see the remaining shipping time.

 

Please allow 2 to 5 business days for the tracking information to update as orders are custom fulfilled.

Individual client contracts for services are subject to their own contract terms.

 

2. Shipping Address Changes

If you would like to change the shipping address for your order, please get in touch with us by email and include your new shipping address. Once the order is shipped, we can no longer alter the shipping address.

 

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order.

 

We provide (2) shipping options:

Standard Shipping (3-7 business days) is free on all items excluding hoodies, sweatshirts, and jackets. Standard shipping (3-7 business days) will be $7.00 per item on hoodies, sweatshirts, and jackets.

  

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. We are currently in a national pandemic so orders may be delayed.

Individual client contracts for services are subject to their own contract terms.

 

4. Shipping Restrictions

Typically, only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. For this reason, we do not ship to PO Boxes.

 

Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure a smooth delivery. If your order is returned to our fulfillment center, you will be charged for shipping it out again.

 

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

 

If your package has indeed gone missing, we will send you a new one free of charge.

 

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as we can.

 

6. Returns and Refunds

All sales are final as physical items are made to order and custom fulfilled. Due to the nature of our services, we cannot provide refunds for service-based contracts.

 

7. Customer Service

For questions, support, problems, or  feedback, please contact us by email at hello@mrsjdesigns.com

 

Last updated: December 23, 2022

bottom of page