POLICY & PROCEDURES
Thank you for your interest in working with me on your new project! In order to assure that I, and my clients are protected, all clients are required to sign contracts. Please note that each service warrants its own details to assure that clients are informed and receiving effective communication as a valued client. Again, thank you for your interest!
All prices listed for our services are in US dollars.
Retainer (Deposit) & Payments
A %50 non-refundable retainer is due before work can commence. The complete balance of the 50% is to be paid at the end of the project, once the project is approved and before the final files are delivered. We will not publish website designs unless all balances have been paid. A full invoice and our Contract for Service is emailed to you at the start of the project with instructions on how to secure your contract. A payment plan can be made for the duration of services after the 50% retainer has been made. We reserve the right to approve alternate payment plans. All payment plans must be listed on your contract. Please note, your payment schedule will remain as outlined due to any completion shifts at the fault of the client. Due to the type of work we provide, there are no refunds.
Payment Methods Accepted
We accept all debit and credit cards via invoicing which can be emailed to you. You do not need an account to make payments with credit or debit cards. It's quite simple - once you start a project and complete your contract, you'll receive an invoice. We also provide the option to apply payments to your projects via PayPal.Me (https://www.paypal.me/mrsjdesigns. For local residents (Seattle – Tacoma), in-person payments can be made if desired.
Timeframe & Estimated Completion Dates
We require each project to have a timeline and a start and completion date. Please respect our timeline and respond in a timely fashion with any revision requests once the project has commenced. It is mutually understood that in order to keep your completion date during your project, you must send all materials needed to complete the services and respond in a timely fashion. If you exceed your completion date due to the failure to communicate and/or provide materials to us in a timely fashion, you will be charged an hourly rate of $35.00/hr. If you exceed your completion date/launch date, we reserve the right to provide you a new completion/launch date based on our availability.
As a courtesy, we provide timeframe estimates prior to the signing of a contract for all services to assure effective communication. If a timeframe estimate is communicated to you, please understand that those dates will be accurate for two business days due to constant inquiries and turnaround. Completion dates are only secured by completing a contract with us.
Please note that our turnaround time will be based on your diligent communication and responsiveness. We stand by our contract completion dates and we reserve the right to provide alternate return time if you do not have the materials needed to complete the project. For this reason, we ask that you be as proactive as possible and allow yourself plenty of time to have your services completed because we value and respect all of our clients.
All projects will include (4) Revision Rounds. A revision round is defined by the opening of your file. Each time we open the file to make an edit, it is considered a revision round. For this reason, please make sure that you have thoroughly reviewed your projects for all corrections and edits. Additional revisions can be made for an hourly rate.
Canceled & Abandoned Projects
Shall the client seek to cancel the existing contract after the effective date of the agreement, the client will be assessed a fee based on the amount of work already completed up until that point, this includes research, conceptualizing, communication, design, etc.
A project will be considered abandoned if we have not heard from you in 14 business days after repeated attempts to continue the project. You will not have any rights to use any of the work that was presented to you unless the project has been paid in full. If we have not heard from you and you contact us after the 14-day abandonment, your services will be considered terminated. If you choose to start up services again, it will be considered a new project.
Appointment Cancellation Policy
We take pride in providing quality services in all aspects of our services including appointments and consultations. They are reserved especially for YOU. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24-hour notice for cancellations or rescheduling of appointments and consultations.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services. Any appointment missed, late canceled, or changed without 24-hour notice may result in an additional fee or a termination of services. The appointment may be taken off of a contract/ package or charged individually.
As a courtesy, your appointments are confirmed electronically 2 days before and 1 hour before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago. From this confirmation email, you have the option of the following without a charge: 1) reschedule/change/modify your appointment from your confirmation email or with us directly 2) cancel your appointment from your confirmation email or with us directly 3) respond back by email with any changes or issues; 4) call our business number which is provided in all email correspondence, social platforms, and on our website; 5) start a Live Chat from the website for customer service and/or via text.
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely. A link to automatically upload the appointment to your calendar is provided on every electronic confirmation.
Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment. We recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on a multitude of things. We will contact you 5 minutes past the hour of the scheduled appointment to verify the appointment. If you are more than 15 minutes late to your appointment without communication, we will consider your appointment canceled.
All appointments will be held on our scheduling platform and a cancellation fee will be assessed if the appointment is canceled less than 1 day before the scheduled appointment or no-showed on day-of.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as sickness, unfortunate incidence, or inclement weather. If these things should occur, we will reschedule your existing appointment and no discount or charges will apply.
MRSJdesigns stands by our policy. We feel that it is only fair that we honor the same policies for our clients. The 24-hour cancellation policy gives us time to inform our waitlist clients of any availability, as well as keeping our schedules filled and/or moving efficiently, thus better serving everyone. Overall, MRSJdesigns holds a high standard of excellence when it comes to quality graphic and branding design services. Thank you for supporting our 24-hour cancellation policy!
All projects are created by us. Any concepts that are not chosen and paid for will be a violation of our rights if they are used elsewhere. MRSJdesigns owns all copyrighted work and designs provided. It provides you with a non-exclusive revocable license to use the design in your materials. However, you shall not create any derivative works or otherwise use the design outside of its intended purpose. MRSJdesigns retains sole possession of all intellectual property.